Frequently Asked Questions
Orders, Delivery & Returns
Where can I find details on shipping information?
We offer Free Shipping on all orders inside the continental USA. Our goal is to deliver your purchase in the quickest and most economical way possible. Click here to see the full details on shipping information.
How do I track my order?
You will receive a confirmation email with tracking information once your order has shipped. You can also log in your account and you can easily track your package.
Where can I find details on returns and cancellations?
If you are not entirely satisfied with your purchase, you may return the items in the new/original condition they were received and in its original packaging within 14 days of receiving the items. Click here to see the full details on return information.
How do I cancel my order completely?
Customer may cancel the order in part or in full within 2 business days as long as the order has not shipped. Please note, some orders are processed and shipped in less than 48 hours, so please contact us as soon as possible. Once the order is shipped, we cannot cancel your order for a full refund. Our standard return policy will apply. Click here to see the full details.
Can I change my order?
Customer may change the order in part or in full within 2 business days as long as the order has not shipped. Please note, some orders are processed and shipped in less than 48 hours, so please contact us as soon as possible. Once the order is shipped, we cannot change your order without additional charges. Our standard return policy will apply. Click here to see the full details.
How will I know that you've received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
How do I know if my items are available immediately?
If the item is not in stock, an inventory status and expected ship date will appear on the item detail page. Some items move very fast due to popularity and we require customer to contact us when you see “Please contact us on inventory” on the item page. Even though we keep updating our inventory on our website, some items run out of stock in the middle of order process. In this case, we will contact you and inform you when they will be available.
How do I ship to an address other than my billing address?
Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book
Do you ship overseas?
Unfortunately, we only ship to the continental USA currently. We can ship your items to international freight carriers for international shipment. We recommend to use the companies below. Please check the shipping cost and contact them before you order items on our website. Shipping rates and fees will vary based on the item size & dimension and shipping destination.
Bongo International: https://bongous.com/
My US: http://www.myus.com/
Credit & Payments
Which credit cards do you accept?
House Bound accepts all major credit cards, including MasterCard, Visa, & American Express. In addition, we also accept PayPal.
Is my credit card information secure?
Yes! Your privacy and details are 100% secure with our industry leading SSL protection from Stripe Inc, one of the world’s most trusted online security companies offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.
How is tax estimated for my order?
House Bound is required to collect sales tax on orders shipping to CA. Taxes are estimated based on the laws and regulations of CA State. No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with the applicable laws.
My Account
How do I change my mailing or email address?
Please log in to your account and you can easily change them.
Will you share my email address with others?
House Bound is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party.
How do I remove my name from your mailing list?
If you would prefer not to receive our email newsletter, please contact us with 'unsubscribe' in the subject line. Your name will automatically be removed from the list. Please be sure that you email us from the address that you want removed.